Terms and Conditions

At Switch, we are committed to providing the highest level of customer service possible. To this end for most products on our website, if you don’t like it, you may return it within 30 days for a refund (in new, uninstalled condition and original packaging).

There is a 30% restock fee on most returns. Please contact Switch to request a return goods form. Our team may be reached at (513) 421-1901 or at info@switchcollection.com. Once your return request has been authorized we will provide a return shipping label by email. Simply print, attach to the box and drop off at your local UPS store.

Your refund credit will be issued after the item has been returned and inspected.

The cost of the return shipping will be deducted from the credit amount. In other words, you are responsible for the return shipping cost of any item you return.

Any expedited shipping charges you paid on the original order are non-refundable.

EXCEPTIONS – We cannot accept returns of:

  • Products that have been clearly identified as non-returnable on the Product Details Page
  • Products that have been installed or assembled
  • Products that are not in the original condition and packaging
  • Products with unwrapped crystals
  • Products that are Made-to-Order, Custom or Special Order to your specifications
  • Light Bulbs
  • Large quantities of the same product (6 or more)
  • Open-Box items or Clearance merchandise

Before ordering large quantities or special order or custom products we encourage you to ask for as much information as you need – including swatches, finish samples etc.

We reserve the right to apply refunds in the form of a store credit in certain circumstances.